Refund and Returns Policy

Effective Date: 10-08-2025

At MRS. FARSAAN, we take great pride in the quality and care put into every product we deliver. As our items are food-based and perishable, we maintain a strict but fair Refund and Returns Policy to ensure customer satisfaction and product integrity.

Please read the following carefully before placing an order.

1. Returns Policy

Due to the consumable nature of our products, we do not accept returns unless:

The product received was incorrect
The product was damaged or tampered with during transit

To be eligible for a replacement or refund, you must notify us within 48 hours of delivery with clear photo evidence and order details.

2. Non-Returnable Items

We do not accept returns or exchanges for:

Opened or used products
Products without original packaging
Products requested for return after 48 hours of delivery
Items bought during sales, combos, or promotional offers (unless damaged or incorrect)

3. Refund Eligibility

You are eligible for a full refund or replacement if:

You receive the wrong product
Your order arrives damaged or unusable
The item is missing from your package (with proof)

Once your claim is verified, we will process a refund back to your original payment method within 7–10 business days.

4. How to Report an Issue

To initiate a return/refund request, please contact us at:

📧 support@mrsfarsaan.com
Include:

Your full name
Order ID
Clear photos of the product (in case of damage or error)
A short description of the issue

Our customer support team will review your request and respond within 2 business days.

5. Cancellations

Orders can only be cancelled before dispatch. Once shipped, we are unable to cancel the order.

To request cancellation, email us as soon as possible at support@mrsfarsaan.com with your order ID.

6. Late or Missing Refunds

If you haven’t received a refund yet:

First check your bank or payment provider
Then contact your bank or credit card company (processing times may vary)
If the issue persists, contact us at support@mrsfarsaan.com

7. Shipping Charges

If your refund is approved due to a damaged or incorrect item, we will bear the return shipping cost.
If the return request is not eligible, shipping charges will not be refunded.

8. Right to Refuse Claims

MRS. FARSAAN reserves the right to refuse refund/replacement requests if:

Claims are fraudulent or abusive in nature
The issue arises from improper storage or mishandling after delivery
The product is consumed or significantly used

REFUND AND RETURNS POLICY